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Customer Satisfaction Is the Most Important Thing

The Future Of The Telecommunications Industry

Introduction by Steve Largent, President and CEO of CTIA. Thank you, Steve, and good morning, everybody. It's great to be here at CTIA and feel the energy fueling this convention and this industry. As a matter of fact, I wish everybody in America could be here to taste the wireless "special sauce" because-in an economy that seems to have forgotten how to grow-the mobile industry keeps reminding us.

You grow by investing in infrastructure that drives the global economy forward.

You grow by innovating around new products, services and applications that expand the market and excite customers. Most important, you grow by doing what CTIA com-panies do best: focusing on customers, expanding our value proposition, and enmeshing wireless ever more deeply into the fabric of customers' lives.

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